If you or a loved one are in immediate danger, call 911. Notify the operator that it’s a psychiatric emergency, provide all relevant and specific details about the emergency, and request an officer who is trained to help people with mental health conditions.

Find support in a crisis.

Resources available.

24-hour Crisis Line/Mobile Response

Call 844-258-8858

24-hour Crisis Phone Line and Crisis Mobilization Response Team available in the CICS region which includes the counties of: Boone, Franklin, Greene Hamilton, Hardin, Jasper, Madison, Marshall, Poweshiek, Story, and Warren.

CICS Crisis Text Line

Text HELLO to 741-471

National Suicide Prevention Lifeline

Call 1-800-273-TALK (8255)

24-hour, toll-free, confidential suicide prevention hotline.


When you are in doubt on who to call.

Tips for supporting someone who is undergoing a crisis.

Reach out for help.

  • Transport them to an emergency room if you are capable.
  • Call ahead to the emergency room, if possible, so they’re ready to help right when you arrive.
  • Request help from family, friends, neighbors, people from your place of worship or people from your local support group.

De-escalate the situation.

  • Stay calm.
  • Speak slowly, confidently and gently — never raise your voice.
  • Listen — and show them you’re listening — and provide positive support and reassurance.
  • Ask simple questions and repeat them if necessary.
  • Let them know of your support: “I’m here. I care. I want to help. How can I help you?”
  • Never threaten to call 911 unless you intend to, and only call 911 if they or someone else is in immediate danger.


  • The individual undergoing the crisis is likely frightened by their feelings.
  • Do not take their actions or words personally. Be strong and provide the positive support they need.
  • The individual’s suspiciousness or distorted thoughts can cause them to fear and distrust you and/or others.
  • Sometimes a break from the conversation is best as you wait for help. Your presence can often be enough.